Dasí Salon Policies
Arrival Time Policy
Please arrive 15 minutes prior to your reservation. If you arrive late we cannot guarantee the full length of your service, however you will be responsible for payment in full.
We will always do everything possible to accommodate you if you’re running behind or stuck in traffic. We understand that emergencies happen. However, your tardiness can affect the remainder of our teams’ day by delaying them for their next guest. We allow a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, we will do everything we can to ensure we accommodate you with the time we have available. If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible!
*Text messaging is currently not available. Reservation cannot be changed, canceled or rescheduled online. You must call 973-992-1600 or e-mail us at GuestServices@dasiSalon.com . PLEASE MAKE SURE THAT WE HAVE YOUR CORRECT EMAIL ADDRESS and YOUR NUMBER, so you can be contacted for your reservation confirmation reminder.
Cancelation / No Show Policy
The time allotted for a reservation is reserved specifically for you to enjoy your service(s) and expereince at Dasí. In the event that you need to cancel your reservation(s), please be sure to give us a minimum of a 48-hour notice. This allows other guests to book a reservation during this time slot. Any reservation that is canceled with less than a 48-hour notice is subject to a cancellation fee of 50% of all scheduled service(s). Any reservations that are ‘no show’ will be subject to 100% of all the scheduled service(s). As a courtesy, all reservation made more than 48-hours before the reservation will be confirmed via e-mail, text, or phone call.
Dasí Salon, has a strict cancellation policy. Here are the reasons why we stand behind that decision. First, we want to start this topic by thanking our guests. Without your support, we would not be able to confidently stand behind our policy. It’s unfortunate that such a policy exists. We feel strongly that the guests who visit us repeatedly, respect us as professionals and we’re grateful because this is the regard at which we hold ourselves. It’s always the case that a few can ruin it for everyone. This is also why we do not accept personal checks for payment. And in advance of our explanation of policy, we thank you for understanding and your cooperation in following our cancellation policy.
Our Policy Protects Our Stylists:
Did you know that in our industry, most Stylists earn their income by commission? This means they do not make a salary, they do not get paid hourly. They earn their living by taking care of the guests in their chair. If a guest doesn’t show up for their reservation or cancels with little notice, this doesn’t leave an opportunity for the Stylist to book another reservation.
Our Policy Protects Our Guests:
Did you know that at Dasí Salon, we have at any given moment, many guests waiting on a cancellation list for reservations? Also, we are booked as an entire team up to three to four weeks out, especially nights and weekends. We continue to hire new talent, train in our Dasí Academy and grow because of this demand! So given this demand, we have to enforce our policy to protect those who are eagerly waiting for their reservations.
Brides & Bridal Party Policy
Our Bridal packages require a reservation prior to the wedding date. A 50% non-refundable retainer is due at the time of reservation and some packages may include additional fees. All Wedding Party & Bridal service reservation cancellations will need to be made 90 days before the scheduled reservation date(s).
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. Unfortunately, we do record these occurrences so as to prevent abuse of the policy. We understand this may come across as shrewd and our goal is to be preventative in order to protect and accommodate our team and guests.
Service Redo Policy
We strive to create the ideal look for each guest and take pride in our work, services and expense we provide. If you are unsatisfied or have any questions or concerns about the services you have received, please notify us within 24 hours. Within that 24-48 hour period, services can be corrected with the original stylist complimentary. We do not issue refunds on services. We require that you return to the salon promptly to see the stylist who performed the initial service. At that time we will make every effort to correct the problem to your satisfaction. These adjustments are available to you at no cost within 24-48 hours of your initial service. Any redo request made after 24-48 hours from the original service time will be under the discretion of management/owner approval. Full-service price applies after that timeframe. Redo scheduling is done and provided by your original stylist. The redo policy does not cover a change in the style or color initially requested.
Credit Card on File Policy
In order to book future reservations, Dasí Salon requires a credit card on file. All information will be kept confidential. If you do not cancel within 48-hours time or you do not show for your reservation, you will be charged 50% of the service price. If you have miss two or more scheduled reservation, you will be charged 100% service price.
Method of Payment
We all major credit cards and/or cash. We do not accept checks.
Our prices do not reflect gratuities. For those who wish to show appreciation, the industry averages is 20% of the service. NO tipping on the credit card.
We stand by the quality of the products we carry. Merchandise may be exchange within 7 days of purchase; with a receipt.
Gift cards are non-refundable. Lost/stolen gift cards cannot be replaced by the salon. The tip cannot be included.
Dasí Salon is not responsible for personal belongings. This includes clothing getting damaged due to shrives being provided in salon. We do provide safe area where you can store your belongs while you are being serviced.
Guests must be a minimum of 10 years old to receive specific services. All under age guests, must have an accompanying guardian/parent present at all times. They must also sign a consent form on file, for all & any services performed throughout the duration of the service. In addition, a current email & mobile telephone number for the guardian/parent must be on file, to send reservation confirmations via email, text messaging & emergencies.
Children are not allowed to be dropped off and left without a guardian/parent present.
Prices subject to change without notice.
Thank you for your understanding and your loyalty!